01
This policy applies to direct service fees for website reviews, configuration support, performance assessments, and website update assistance unless a signed project confirmation states different terms.
02
A client may request cancellation in writing. Cancellation becomes effective when received and acknowledged. Because project time may be reserved and work may begin promptly, cancellation does not automatically create a right to a full refund.
03
Before work begins, prepaid amounts may be refundable less non-refundable processing costs and any expressly stated reservation fee. After work begins, fees for completed work, analysis performed, time reserved, third-party costs, and deliverables prepared are non-refundable.
04
For fixed-fee projects, any potential refund is calculated according to the portion of the agreed scope not yet performed. For hourly or recurring work, charges through the effective cancellation date remain payable.
05
A request to reschedule is subject to availability. Repeated delays, missing access, missing content, or lack of client feedback may require a new schedule or revised scope. A project inactive for an extended period may be closed after reasonable notice.
06
If we cancel an assignment for reasons unrelated to client breach or missing cooperation, any prepaid amount attributable solely to unperformed work will be refunded. If work cannot continue because of platform restrictions, unavailable third-party services, unlawful instructions, or missing client authorization, completed work remains chargeable.
07
Dissatisfaction should be reported promptly with specific reference to the accepted scope. We will review whether a required deliverable was omitted or materially inconsistent with the agreed service. Requests based on preferences, third-party platform behavior, or work outside scope do not automatically qualify for a refund.
08
Approved refunds are returned through an available method and may require a reasonable processing period. Processing time controlled by banks or payment providers is outside our control.
Contact
EMAIL: projects@gatsbo-webworks.com
ADDRESS: 1016 Hemlock Dr, Windsor, CO 80550
PHONE: +1 719-642-1418